A tale of yogurty woes...
And the courage to continue
WholeSoy is proud to be an independently-owned company, which gives us the ability to openly share our story with you as it unfolds. Well, we are learning the hard way that you can't fast track the move to a new production facility. We feel it is important, after so many unfulfilled promises over these last several weeks, to acknowledge that we were overly optimistic with our timeline and need a little more time to get it right.
For a quick recap: the facility that previously helped us make and package our soy yogurt (called a co-packer in the industry) abruptly closed its doors and stopped making our products giving us only three days' notice. We were incredibly fortunate to have already been in the process of setting up a new facility, but a move like this is a complicated endeavor that typically takes six months or more to complete.
In our effort to get product on the market as quickly as possible, we tried to rush the new facility into full production. The results have been extremely disappointing for us and we know for all of you, as well. We have run into multiple start-up issues which means only a small amount of product has been made available up to this point.
We need to take a few weeks to focus on taking additional steps at the new facility so that it can run adequate quantities of yogurt on a weekly basis. This will allow the facility to make additional critical upgrades such as larger fermentation tanks as well as fine-tune all the systems and procedures.
We understand how frustrating it is for you, our loyal customers, to hear that store shelves will be empty for a while longer. But, after taking a hard, honest look, we know that in the long run this will be the best thing for WholeSoy and ultimately our customers.
We are aiming for late July or early August to resume full production. This may seem like a terribly long wait, but we need to do what is necessary to get it right. Please know that everyone here at WholeSoy is 150% dedicated to making the same delicious soy yogurts you have come to love.
Our loyal customers mean the world to us and so we come to you with many apologies for the disappointment in the continued delay and sincere appreciation for all of the encouraging messages you've sent our way during this difficult time. They help remind us of why we're here—because of all of you—and that gives us the perseverance and courage to continue.
We hope you understand and can hang in there a little while longer with us!
- The WholeSoy & Co. Team
WholeSoy is proudly independently owned and fiercely dedicated to making the best tasting vegan soy yogurt on the market! All our products are Non-GMO Project verified and use only US grown, single-source, organic soybeans.
While we fine-tune the new facility keep sharing the following information with us as it helps us to hear from you, just in case your favorite store is on the fence about making space for WholeSoy again in the near future:
1. Where do you want to see WholeSoy yogurts carried again? Include the name of the store (city & state, if possible), please.
2. Why is WholeSoy the yogurt for you and/or for your family?