Sorry for the delay!
Thank you for your comments, questions, concern, and also kind words of support during this big transition to our new facility. We sincerely apologize for the interruption of your daily WholeSoy routine. We know how critical WholeSoy yogurt is to so many of you, so please know we have been working as hard as we can to get all of the final pieces together and thinking of all of you as we do.
Our phones are ringing off the hook and our email boxes are stuffed but we're trying our best to reply and provide the information we can.
Many of you have been asking how it's possible we could just stop making yogurt between the old and new facility. We want to give you all a little more insight:
Setting up yogurt production at a new co-packing facility takes many months of planning, paperwork, and testing equipment. We were very fortunate to have already been in that process otherwise the delays could have been indefinite. Setting up production at a co-packing facility is typically about a 6-month endeavor that we accomplished in 8 weeks.
We have been doing everything possible to make the move to the new facility a smooth transition but the abrupt end at the old facility pushed everything into fast forward and temporarily halted our weekly production of yogurt. At the new facility, we have been expediting all the required certifications and now we are just waiting for the last few pieces and testing procedures to take place. It's very important to us that we make quality product.
We are confident that the new facility is going to be a great upgrade for us in the long run. We're also very lucky to have so many supportive people working with us to get every last piece in place. We have good standing relationships with our distributors (as we sell our products to distributors and not directly to retailers) who have been extremely understanding and supportive. We have been providing constant updates to our distributors and retail contacts as well. At times not every single person working at a retail store is informed about every shortage matter but we are working on providing retailers with notices they can post on the shelf if they choose to.
Once we're shipping our yogurt, and that may be as early as next week, we know that our distributors will do what they can to help get us back on the shelf as quickly as possible. When that time comes, we will also need a helping hand from you, our loyal customers, to let your local stores know that they can start ordering WholeSoy again.
We appreciate your concern and support, and will keep everyone posted once we have more details and new batches ship out.
Thanks again for your patience and understanding!
- The WholeSoy & Co. Team
Contact us if you have any specific questions.
WholeSoy is fiercely dedicated to making the best tasting vegan soy yogurt on the market! All our products are Non-GMO Project verified and use only US grown, single-source, organic soybeans.